Privacy Policy

At Quillaby we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By accessing or using our website, you agree to the collection and use of your information as outlined in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, shipping address, phone number, and payment details.
• Non-Personal Information: We may collect non-personal information, such as your IP address, browser type, and device information, to improve website functionality and user experience.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track website activity, improve site navigation, and personalise your experience. You can adjust your browser settings to reject cookies, but this may affect your ability to use certain features of our website.

2. How We Use Your Information

We use your information for the following purposes:

• To process your orders and provide the services you request.
• To communicate with you about your orders, promotions, and updates.
• To improve our website and customer service based on user feedback and behaviour.
• To personalise your shopping experience and provide tailored product recommendations.
• To protect against fraud and unauthorised transactions.

3. How We Share Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping carriers, and email marketing services. These service providers are required to keep your information confidential and secure.
• Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, and safety of Quillaby, our users, or the public.

4. Data Security

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorised access, alteration, or disclosure. However, please be aware that no method of transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You may update or correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions in the email or contacting us directly.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites before providing them with your information.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: helloquillaby@outlook.com